We aim to respond to all messages within 24 hours. During busy periods, especially in the run-up to Christmas, it may take us a little longer, and we really appreciate your patience while we work through every query.
If you’re getting in touch about delivery, you’ll receive an email with your tracking details as soon as your parcel leaves our warehouse. These emails can sometimes land in spam, so it’s worth having a quick check there.
If you’re suggesting a new location for our Tide Clocks or Whiskey glasses, you can vote for the spot you’d like to see added next here
Our whiskey glasses can only be sold as a set of two. It is not possible to mix and match locations. We don’t offer customisation services and can’t create bespoke locations for our products.